We do offer returns and refunds in case you are not satisfied with your purchase. Simply ensure that the item is maintained in it's original packaging along with protective packaging, all the tags are attached, that it has not been brushed/used and has not acquired any odours. Contact us through the contact form on this page for an RMA number and then send it back. Once we have received the item, you can expect your refund within 3-5 working days. We always advise to send items via a tracked means, as we cannot take responsibility for lost items. Please see the terms and conditions for full information.