FAQs

Quite simply it boils down to how long a wig takes to make and the materials used. For example, each hair lock on a monofilament wig is added one by one by hand. It takes ages...Can you imagine sowing each blade of grass in your lawn??!!!! European Remy Hair is pretty hard to find, so naturally it costs more. A virgin remy human hair wig is generally made from hair taken from a single person. Imagine how long it takes to grow your own hair?

Synthetic hair wigs are made to hold their original style so you can have great look day after day with minimum fuss.

There are lots of grades of human hair, we resell only the top grades of human hair, so that you can be sure that they will last and not become straw-like after a few wears.

If you are looking for a totally natural look, minimum tangle and hair that you can colour then our premium quality human hair wig is definitely for you. Remy and human hair products can last up to 1 year with good care, whereas synthetic products last 8-12 weeks on average with constant wear and brushing.

All wigs shed to some degree. In the same way that you lose hair when you brush/comb your own hair, you can lose hair from a wig.

We accept most credit and debit cards and PayPal. Once you place your order, we aim to despatch your item as soon as possible. UK Standard delivery time is 7-10 working days (so weekends and bank holidays don't count). For a small fee, you can prioritise your shipment and "get it faster". You can expect your purchase to arrive in 4-6 working days. Certain items can be delivered "express" (2-4 working days) and "1-2 working days". If you have chosen this option and for whatever reason we cannot fulfil your purchase, we will try to let you know within 1 working day.

We take the security of your personal information seriously. We comply with all the necessary legal standards such as PCI DSS to keep your details safe.

We do offer returns and refunds subject to terms and conditions. To view those and submit your return click here to create a return or exchange.

For UK shipping we use EVRI, Royal Mail, DPD and UPS. Our aim is to get your parcel to you, within the shipping timeframe that you chose, so the courier service that we use to ship an order is decided by us when we despatch your order. No courier has a perfect track record of delivery, so we do not accept requests to deliver with specific couriers. For International shipments we use DHL, Fedex, UPS, Royal Mail & ParcelForce.